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SHIPPING AND DELIVERY POLICIES
GENERAL INFORMATION
Your order will be shipped via the most appropriate method based on the weight and size of your furniture. If possible, according to UPS/FEDEX weight/size limits, your order will ship via UPS/FEDEX. Packages that exceed UPS/FEDEX weight and size limits will be shipped via Motor Freight Company.
Common carrier deliveries are only performed Monday through Friday. The shipping company who is obligated to fulfill delivery of your order will contact you by phone prior to delivery to establish an approximate time for you to receive your delivery. Delivery address must be accessible to semi-trailer truck for non-UPS size shipments. Hawaii, Alaska, Puerto Rico and international customers are welcome to contact us for a freight quotation.
DELIVERY TIME. We have one of the shortest delivery times in the industry. Most items are in stock (in our warehouse) and will be shipped within 4 - 7 business days of purchase. Delivery takes another 3 - 15 business days. If the shipping time takes longer than this, you will be contacted by our customer service department with other options. We will send you a tracking number after the items have been shipped.
PLEASE NOTE that, like any retailer or distributor shipping nationwide, Home Furniture Mart ships via national and regional parcel, freight and moving companies. Although we use the largest and most well-known carriers, we are not responsible for delays in transit, freight company employee conduct, missed delivery appointments or damages to the customer's premises.
Home Furniture Mart will not accept claims, returns or cancellations due to delays in delivery by Transportation Companies.
SHIPPING OPTIONS / DELIVERY METHODS.
Home Furniture Mart requires a signature at time of delivery. If you make arrangements for someone else to accept your delivery, you still hold the same responsibilities as if you signed for the shipment. If you make arrangements for the carrier to leave the merchandise without a signature, you wave all rights and release Home Furniture Mart from all responsibility regarding the shipment. Any exception to this voids Home Furniture Mart's responsibility for the condition of the merchandise or other delivery issues.
1. STANDARD DELIVERY (CURBSIDE).
Your order will be delivered to the curbside by truck driver. The driver will only unload the furniture to the curbside or to the back of the truck. At that point you will need to move them into your building or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with this. In some cases, the driver may, at his/her own option perform special services at your request. Generally, however, you can expect the furniture to arrive to the curbside. Please be sure to have 2 or more people there to help you with the delivery.
Delivery Companies will only deliver during business hours between 8am to 5pm Monday to Friday by appointment.
Delivery time: 2 - 10 business days depends on your location. We can arrange an Inside Delivery .
2. INSIDE DELIVERY.
Delivery team will deliver your boxed merchandise, and place it in the first dry accessible area of your residence, typically garage or front door. The delivery driver utilizes a palet jack to move the furniture into the designated area, so both a clear route and no stairs are a must to consider this option. This service is inside your residence, but does not include set up. We will get the product inside your home but it is your responsibility to unpack, assemble and place it.
Definition of service level:
- Delivery date scheduled with customer (Mon – Fri) Saturday Delivery is available, depending on the area for additional cost.
- Four hour delivery window given the day before delivery.
- Deliver in carton, no trash removal.
- Customer not required to help with delivery.
- Home Furniture Mart holds no responsibility for damage to the home, including floor, ceiling, walls, doors, windows, etc. by the home delivery company. It is your responsibility to file a claim with the company, provided White Glove Delivery service.
- Delivery time: 6 - 15 business days, depending on your location.
- If additional service is needed please see below at our White Glove Delivery method option.
4. WHITE GLOVE DELIVERY (Full Set Up).
On most large items, Premium Delivery can be purchased for inside your home delivery with full set up and removal of all packaging. With this Premium Delivery shipping option the delivery company will carry the items inside your home, completely set up and assemble all of the furniture in the room of your choice and take all packing materials and cartons with them.
Definition of service level:
- Delivery date scheduled with customer (Mon – Fri) Saturday Delivery is available, depending on the area for additional cost.
- Four hour delivery window given the day before delivery.
- Place in home room specific.
- Set up each product as required.
- All debris taken away from premises.
- Up/down two flight of stairs.
- Customer not required to help.
- White Glove service must be ordered prior to the shipment of your furniture. This service does not include moving your existing furniture, wall décor, or rugs. Please make sure that the space in which you wish your new furniture to reside is cleared and ready for your new addition(s). White Glove service does not include: plumbing or installation of vanities, or provide wiring or installation of electrical components.
- Home Furniture Mart holds no responsibility for damage to the home, including floor, ceiling, walls, doors, windows, etc. by the home delivery company. It is your responsibility to file a claim with the company, provided White Glove Delivery service.
- Delivery time: 6 - 15 business days, depending on your location.
