FREQUENTLY ASKED QUESTIONS

Q. When does my credit card get charged?
A. Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from insufficient fund or fraudulent orders.

Q. Should I pay Sales Tax?
Yes, you should, if you are a California Resident. But, in some cases, depending on your location and amount of the order, we can pay “your” sales tax. In this case you will receive additional discount equal to amount of the Sales Tax.

Q. What is the Shipping cost?
A. All items in our store include Free Standard Delivery in the 48 contiguous U.S. states. Delivery address must be accessible to semi-trailer truck for non-UPS size shipments. Hawaii, Alaska, Puerto Rico and international customers are welcome to contact us for a freight quotation.

Q. Do you have a store or showroom?
A. We do not have a retail store or showroom; however, we have a warehouse, and in some cases we allow our local customers to see the product before the ordering process. Selling online is a more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.

Q. Do you have a printed catalog?
A. Sorry, but in an effort to keep our prices as competitive as possible, we do not produce a printed version of our online catalog. Our web site has been developed for the purposes of viewing, searching, and purchasing great furniture. We strive to provide you with the same great service and experience as a trip to your local furniture store!

Q. How will my furniture ship?
A. 1. UPS Delivery.
When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.
    2. Standard Delivery.
Your order will be delivered to your door/driveway or curbside by truck driver. The driver will move the items to ground level only. At that point you will need to move them into your building or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with this. In some cases, the driver may, at his/her own option perform special services at your request. Generally you can expect the furniture to arrive at your door/driveway or curbside.
Delivery time 3 - 10 business days.

Q. Can I get an inside delivery?
A. Yes, we can arrange an inside delivery. This service includes delivery of all products inside your home, but does not include set up. We will get the product inside your home, but it is your responsibility to unpack, assemble and place it.
Delivery time 3 - 15 business days.

Q. Can you make complete set up?
A. Yes, we can. Premium Delivery can be purchased for inside your home delivery with full set up and removal of all packaging. With this Premium Delivery shipping option the delivery company will carry the items inside your home, completely set up and assemble all of the furniture in the room of your choice, and take all packing materials and cartons with them.
Delivery time 3 - 15 business days.

Q. What Is Your Warranty/Guarantee Policy?
A. All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty.

Q. What is a Guardsman Furniture Protection Plan?
A. It's a Protection Plan against accidental staning and damage caused by the consumer.
IT’S NOT A WARRANTY OR EXTENDED WARRANTY.
IT’S NOT AN INSURANCE PLAN.

Q. Who Handles missed or broken parts?
A. We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.

Q. What if My Shipment Arrives Damaged?
A. In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct item and number of cartons have been delivered. Please also inspect the packaging and the package contents for any shipping damage. A bill of lading will be signed by the customer to acknowledge receipt of these items in good condition. It is the customer's responsibility to thoroughly check over and visually inspect the merchandise before signing this paperwork. Any damage must be noted on the bill of lading and HomeFurnitureMart must be contacted within 72 hours of the delivery time to receive replacement items. HomeFurnitureMart will not be responsible and will not accept any non-noted on Bill of lading claims. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.

Q. Special Order and Custom Made Items.
A. Custom ordered product is not returnable due to the specific nature of the product. 50% deposit is not refundable.

Q. What is the Cancellation Policy?
A. Order can be cancelled anytime before it ships, for a full refund. If you wish to cancel an order that has already shipped, you will be charged a 15% restocking fee and all ACTUAL freight charges both ways. NO EXCEPTIONS. This policy is standard for all of the items on our website.

Q. What is the Return Policy?
A. We are confident that you will be pleased with your purchase. If you are not satisfied or it does not fit as well as you hoped in your space or match your décor, you won’t be stuck with an item you cannot use or that you do not want. You may return it anytime before it ships and get a complete refund. All returns must be authorized by us prior to shipping. Please e-mail us prior to shipping and we will provide return shipping instructions. Returned items must be shipped to us within 30 days of receipt. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Remember, All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "ACTUAL" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Refunds will be processed once products are returned to the distribution center. This policy is standard for all of the items on our website. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture.

Q. Can you provide a sample of Finish Color?
A. Yes we can. In some cases, we can provide Color Samples, depends on the manufacturer. On the same time, we do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation: style, dimensions, color, etc. Home Furniture Mart will not accept any complains regarding wrong color or style.